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NEWS & EVENTS

Agile Service Management – a mindset as well as a framework

According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of: “Individuals and interactions” over “Processes and…

2019 ITSM Trends

Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant “Well, another year has come to a close and it feels like it went by much faster than the last one! Or perhaps 2018 seems to have flown by on a rocket-propelled hoverboard because so…

Top Questions about ITIL4

The recent launch of the ITIL® 4 Foundation certification course and ITIL 4 certification scheme – and the retention of ITIL v3 certification courses – have left many folks with questions about which path they should take from here. Should you continue your ITIL v3 certification – or move directly to ITIL 4 certification? This…

Pink20 EarlyBird Special

Holy ITSM Conference, Batman! Calling all IT superheroes! Hop in your Batmobile and make your way to Pink20. Now in its 24th hugely successful year, our annual event is globally recognized as the world’s premier IT Service Management Conference. We live in a business era of superhuman challenges. Is your IT team up to the…

WHY CHOOSE PINK?

Pink Elephant has been a thought leader in the global IT Service Management Industry for more than 40 years. We apply our expertise to both the public and private sectors across the globe.

At Pink Elephant, we believe that a sustainable, long term relationship between business and IT are instrumental in developing innovation, automation and change in your business.  We pride ourselves on improving the quality of IT services by applying recognised best practice frameworks and standards.

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